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PERFORMANCE & CHANGE

 

We provide a metrics and measurement framework for clients who are planning, designing and delivering programmes to implement business change and ICT. We help to set the objectives and success measurement criteria to support the highly business results focussed approach to the management of programmes that the board expects.

We then provide the skills, methodology and tools to enable the measurement and analysis to support management and control of programmes and operations. We address the key matter of return on investment from the concept of a programme and focus attention on this quantitatively and in a business context throughout the delivery cycle to the ongoing performance of the operation.

Based on our analytical skills and our portfolio of quantitative techniques and models, we assist in each part of the programme cycle from definition and planning to operational management. Our techniques enable the impact of change to be represented in an operational context and the expectations of the board to be set and managed. Intercai’s expertise can be used for:

  • Change Strategy - Helping clients with critical information on their options
  • Solution Design - Providing a view of the operational effect of the solution
  • Benefits Realisation - Delivering the analytical framework to measure, monitor and manage the achievement of the benefits of the new system.
  • Performance Measurement . - Providing measurement framework with performance indicators for controlling ongoing operations

Our services and tools can be used throughout the lifecycle or for a particular stage. We can also provide the tools and training for internally resourced exercises.


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