| We
have worked extensively in the area
of
Service Level Agreements
(SLAs)
for clients. We are acknowledged
as experts in this field and we
have provided advice to operators
and service providers, including
ICT outsourcing contracts. We assist
clients internationally in the:
-
Optimised design
of the network and processes to
achieve desired service levels,
- Development of
SLAs
to support of the client
business and from user and supplier
perspectives
- Training of client
staff in
SLA
development theory
and practices
- Developing statistical
models that enable risk of failure
and related sanctions to be assessed
We use our strengths
in
network design and mathematics
to ensure that
SLAs
are based on
good foundations. We focus on
network
infrastructure and operations from
a services perspective and in a
business context . We formulate
SLAs
based on key aspects of implementation,
performance, availability and security
and ensure that they are:
- Inherently sound
as they are based on good network
design
- Designed to give
an incentive for the supplier
to meet client expectations
- The minimum number
necessary to achieve the objective
of network value-for-money and
ease the task of managing them
|
