| Intercai
assists both operators and vendors
to exploit the capabilities of Operational
Support Systems (OSS). We have experience
at architectural and functional
levels of a wide range of commercial
off-the-shelf (COTS) products. We
provide practical guidance on how
these are best used in a services
context and in line with the application
of the TeleManagement Forum’s TOM
and eTOM architectures. We have
advised on and deployed network
management systems and developed
appropriate operational processes.
Our experience covers, from supplier
and operator perspectives, the dimensions
of fulfilment, assurance and billing
and at network, service and customer
levels.
Our experience
includes large-scale networks and
the selection and effective use
of Network Management Systems that
are paramount for infrastructure
information, root cause analysis
and general assurance management.
Intercai’s substantial involvement
with IP based distributed systems
includes those utilising e-commerce,
work management and Customer Relationship
Management technologies. The depth
of our knowledge includes many of
the devices and platforms at network
element level and as applications
for routing and establishing VPNs
with associated technologies such
as IPSec and MPLS.
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